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If you encounter bug trying to connect to a Bluetooth device, here are some troubleshooting steps to effort.

Before you start

Check these things earlier you lot start troubleshooting Bluetooth on your device:

Check your product information

If y'all're setting up a new device and Bluetooth is missing, bank check the production specifications to make certain it has Bluetooth capabilities. Some devices don't have Bluetooth.

Make sure Bluetooth is turned on

If you lot're using a laptop with a physical Bluetooth switch on the trunk, make sure it'due south switched on.

In Windows 11, there are two ways to check if Bluetooth is turned on. Hither's how:

• Check in the taskbar. Select the Network icon on the correct side of the taskbar, look for the Bluetooth quick setting, then selectBluetoothto turn information technology on. You'll run into "Not connected" if your Windows 11 device isn't paired to any Bluetooth accessories.

• Check in Settings. Select theStartbutton, and so enter settings. SelectSettings>Bluetooth & devices. Make sureBluetoothis turned on.

Note:When you plow Bluetooth on in Settings, the post-obit message appears immediately:
"Discoverable as <computer_name>"

Check your Bluetooth device

Make sure your Bluetooth device is turned on, is charged or has fresh batteries, and is in range of your PC. Then, endeavour the following:

• Turn off your Bluetooth device, wait a few seconds, then plough it back on.

• Make sure your Bluetooth device is in range. If your Bluetooth device is unresponsive or sluggish, check to brand sure information technology'southward not besides shut to any other USB device that's plugged into a USB three.0 port. Unshielded USB devices can sometimes interfere with Bluetooth connections.

Bank check your PC

On the PC you want to pair to:

• Make sure airplane mode is off:Select the Network icon on the right side of the taskbar, then make sure theAirplane modequick setting is turned off.

• Plow Bluetooth on and off:SelectStart, then type settings. SelectSettings>Bluetooth & devices. Turn offBluetooth, wait a few seconds, then turn it back on.

• Remove the Bluetooth device, so add it again: SelectStart, then enter settings. SelectSettings>Bluetooth & devices > Devices. InDevices, select More options (the 3 vertical dots) for the Bluetooth device you're having bug connecting to, and then selectRemove device> Yes. To learn more about pairing your Bluetooth device once again, see Connect a Bluetooth device.

When Bluetooth doesn't work or the Bluetooth icon is missing

Try these steps if your Bluetooth isn't working. Hither are some other common problems:

• The Bluetooth icon is missing or Bluetooth can't be turned on or off.

• Bluetooth doesn't work after a Windows update is installed.

• Bluetooth doesn't work later on you upgrade to Windows 11 from Windows 10.

• Bluetooth doesn't appear in Device Director, and at that place are no unknown devices listed.

To get started, select a heading to come across more info.

SelectGet-go, and then enter settings. SelectSettings>System > Troubleshoot> Other troubleshooters. Next to Bluetooth, selectRun and follow the instructions.

Open up Troubleshoot settings

If you recently upgraded to Windows 11 or installed Windows 11 updates, the current driver may have been designed for an before version of Windows. To automatically bank check for driver updates:

1. Select Search on the taskbar, search forDevice Director, and then selectDevice Managerfrom the listing of results.

2. In Device Manager, selectBluetooth, then select the Bluetooth adapter name, which may include the word "radio."

3. Press and hold (or right-click) the Bluetooth adapter, and then selectUpdate driver >Search automatically for updated commuter software. Follow the steps, then selectClose.

4. After installing the updated driver, select theStartbutton, selectPower>Restart if yous're prompted to restart, and then check whether that fixes the connection issue.

If Windows tin can't find a new Bluetooth driver, visit the PC manufacturer'south website and download the latest Bluetooth commuter from there.

Important:An outdated or incompatible driver is one of the most mutual causes of Bluetooth connection problems.

To manually install the Bluetooth commuter:

Go to your PC manufacturer's website and download the latest driver. Then do one of the following:

• If you downloaded an executable (.exe) file, just double-click the file to run it and install the drivers. That should exist all y'all need to do.

• If y'all downloaded individual files, and at least one file has an .inf file name extension and another has a .sys extension, do the following:

  1. Select Search on the taskbar, typeDevice Managing director, and then selectDevice Managing director from the list of results.

  2. In Device Director, selectBluetooth > the Bluetooth adapter proper name. (If it'southward non listed at that place, check inOther devices.)

  3. Press and concord (or right-click) the network adapter, and so selectUpdate driver >Browse my reckoner for drivers.

  4. SelectBrowse, select the location where the commuter files are stored, and and then selectOK.

  5. SelectNext, and follow the steps to install the driver. When the installation is finished, selectClose.

  6. Afterwards you've updated the driver, select theStartpush button, selectPower>Restart if you're prompted to restart, and check whether that fixes the connection issue.

If you lot don't run across the Bluetooth icon, but Bluetooth does appear in Device Manager, attempt to uninstall the Bluetooth adapter, and so trigger an automatic reinstall. Hither's how:

1. Select Search on the taskbar, enterdevice managing director, and so selectDevice Managerfrom the results.

2. In Device Manager, selectBluetooth. Press and hold (or correct-click) the Bluetooth adapter name (which may include the word "radio"), and selectUninstall device > Uninstall.

3. SelectStart, then selectAbility>Close down.

4. Afterward your device shuts down, wait a few seconds, and then turn it back on. Windows will try to reinstall the commuter.

5. If Windows doesn't reinstall the commuter automatically, open Device Managing director and selectAction >Scan for hardware changes.

Notation: You lot may need to contact your PC or other hardware manufacturer to get the latest drivers for your Bluetooth adapter.

If these steps don't set your Bluetooth problem, use Windows Feedback Hub to file a bug. This helps Microsoft make up one's mind the root cause of the problem.

Include details about what you were doing or specific steps yous were taking when the problem occurred. For instance, if yous started having Bluetooth issues after updating Windows or irresolute Windows versions, include this info.

Open Feedback Hub

Note:If your school or workplace manages your device and you lot don't run across the Bluetooth icon, information technology may be disabled by your organization. Cheque with your IT support person.

Troubleshoot problems with Bluetooth accessories

If you can turn on Bluetooth but having problems pairing or using a Bluetooth accompaniment, endeavor the following steps to try to set up common problems with Bluetooth accessories.

You should also check your Bluetooth device manufacturer's website—peculiarly if yous have other Bluetooth devices that are working. The device manufacturer will probably have more detailed, product-specific information and troubleshooting steps.

To get started, select a heading to see more info.

• If yous're prompted to enter a PIN to utilize your device, but you don't know the PIN:

  • Cheque the device's documentation for a pin, or wait for i on the device itself.

  • Endeavor0000or1234.

• If you're prompted to enter a PIN, only you don't see a place to enter i on your PC's screen, type0000 on your Bluetooth keyboard and press Enter.

• Try to remove the device, then pair it once again. Your device might exist paired, but not connected—Bluetooth keyboards, mice, and pens connect only when necessary.
  To remove a Bluetooth device, select theOutset push, then enter settings. SelectSettings>Bluetooth & devices > Devices. InDevices, select More options (the three vertical dots) for the Bluetooth device that'southward paired merely not working, then selectRemove device> Aye. Subsequently that, pair the device over again. For more than info on pairing devices, see Connect a Bluetooth device.

If you're having problems connecting a Bluetooth audio device or hearing audio:

• Make sure the audio device is within range of your PC.

• Make certain the audio is playing through the Bluetooth device. SelectOffset, and so enter settings. SelectSettings>System>Sound. Select Choose where to play sound and so select the Bluetooth device.

• If your Bluetooth device displays asPaired in Settings > Bluetooth & devices > Devices, but you lot can't hear audio, make sure it'southward continued. InDevices, select More options (the 3 vertical dots) side by side to the device, and and then selectConnect.

• Try to remove the Bluetooth device, then pair information technology once again. To remove a device, selectStart, then enter settings. SelectSettings>Bluetooth & devices > Devices. InDevices, select More options (the iii vertical dots) for the Bluetooth device that's paired just non working, then selectRemove device> Yes. After that, pair the device once more. For more than info on pairing devices, see Connect a Bluetooth device.

If your device is continued, merely the audio quality is poor:

• Brand sure the audio is playing through the Bluetooth device. SelectStart, then enter settings. SelectSettings>System>Sound. InChoose where to play sound, select the Bluetooth sound device.

• Pause other things that might be using Bluetooth, such every bit file-sharing over Bluetooth. For more info, encounter Fix audio problems in Windows.

• Verify that stereo is selected for the Bluetooth device to ensure the best quality audio. To do this:

  1. On the right side of the taskbar, clickVolume, and then select Manage audio devices (>) to cull a playback device.

  2. Select the Bluetooth device, and make sure theStereo option is selected. (The lower-audio quality option isHands-Free.)

  3. If stereo is not bachelor as an option, remove the device inSettings>Bluetooth & devices > Devices, and and so add the device again. Then, bank check theVolumepanel again to brand sure that stereo is selected.

File sharing

If you lot're having problems sharing files over Bluetooth:

• Effort using nearby sharing. Acquire more about nearby sharing

• Make sure Bluetooth is turned on for both the sending and receiving device. For more info, see Share files over Bluetooth.

Notation:Nearby sharing is available on Windows x (version 1803 and later) and on Windows 11.

Phones

The PIN should appear on your phone screen or figurer screen. Ostend that you're seeing the correct PIN on both devices.

Motion controllers

For help troubleshooting problems with Bluetooth-connected motion controllers, meet Controllers in Windows Mixed Reality.

Fettle trackers

For assistance troubleshooting problems with Bluetooth-continued fitness trackers, meet your device manufacturer's instructions.

If you've tried the steps in this article or don't run across a solution to the problem, use Windows Feedback Hub to file a bug. This helps Microsoft determine the root cause of the problem.

Include specific details near what you lot were doing when the problem occurred. For example, if you lot started having Bluetooth problems subsequently updating Windows or irresolute Windows versions, include this info.

Open up Feedback Hub

Not finding what yous need?

Try the Get Help app!

If yous run into problems trying to connect to a Bluetooth device, here are some troubleshooting steps to endeavour.

Earlier y'all start

Bank check these things earlier y'all beginning troubleshooting Bluetooth on your device:

Check your product information

If you're setting up a new device and Bluetooth is missing, check the product specifications to make sure it has Bluetooth capabilities. Some devices don't accept Bluetooth.

Make sure Bluetooth is turned on

If you lot're using a laptop with a physical Bluetooth switch on the torso, make sure it's switched on.

In Windows 10, there are ii means to check if Bluetooth is turned on. Here'south how:

• Check in the taskbar. Select action center ( or ). If yous don't see Bluetooth, select Expand to reveal Bluetooth , and then select Bluetoothto turn it on. You'll see "Not connected" if your Windows 10 device isn't paired to whatsoever Bluetooth accessories.

• Check in Settings. Select Select the Kickoff  button, then select Settings  > Devices  > Bluetooth & other devices . Make sure Bluetooth is turned on.

Notes:

• When you lot turn Bluetooth on in Settings, the following message appears immediately:

• "Now discoverable every bit <computer_name>"

Cheque your Bluetooth device

Make sure your device is turned on, is charged or has fresh batteries, and is in range of the PC you want to connect to. Then, try the following:

• Turn off your Bluetooth device, wait a few seconds, then plough information technology back on.

• Make sure your Bluetooth device is in range. If your Bluetooth device is unresponsive or sluggish, bank check to make sure it's not besides shut to any other USB device that's plugged into a USB three.0 port. Unshielded USB devices tin sometimes interfere with Bluetooth connections.

Check your PC

On the PC you want to pair to:

• Make certain airplane mode is off: Select Start, then select Settings > Network & Cyberspace  > Plane way . Brand sure Plane modeis turned off.

• Turn Bluetooth on and off: Select Kickoff , then select Settings > Devices  > Bluetooth & other devices . Turn off Bluetooth, wait a few seconds, and so plow it dorsum on.

• Remove the Bluetooth device, then add together it again: Select Offset , so select Settings > Devices  > Bluetooth & other devices .. In Bluetooth, select the device yous're having problems connecting to, then select Remove device > Yeah. To larn more than about pairing your Bluetooth device again, see Connect a Bluetooth device.

When Bluetooth doesn't work or the Bluetooth icon is missing

Try these steps if your Bluetooth isn't working. Here are some other common issues:

• The Bluetooth icon is missing or Bluetooth tin't exist turned on or off.

• Bluetooth doesn't work after a Windows ten update is installed.

• Bluetooth doesn't work afterward you upgrade to Windows 10 from Windows 8.ane or Windows seven.

• Bluetooth doesn't appear in Device Manager, and there are no unknown devices listed.

To get started, select a heading to see more info.

Select Start , then select Settings > Update & Security  > Troubleshoot . InFind and fix other problems, select Bluetooth, and so select Run the troubleshooter and follow the instructions.

Open Troubleshoot settings

If you recently upgraded to Windows 10 or installed Windows 10 updates, the current driver may have been designed for an earlier version of Windows. To automatically check for driver updates:

1. In the search box on the taskbar, search forDevice Manager, and so select Device Manager from the list of results.

2. In Device Manager, select Bluetooth, and then select the Bluetooth adapter name, which may include the word "radio."

3. Press and hold (or correct-click) the Bluetooth adapter, and and so select Update driver > Search automatically for updated commuter software. Follow the steps, and so select Close.

4. Afterward installing the updated driver, select the Start  button, select Power > Restart if you're prompted to restart, and so check whether that fixes the connection issue.

If Windows can't find a new Bluetooth driver, visit the PC manufacturer'southward website and download the latest Bluetooth commuter from there.

Important:An outdated or incompatible driver is one of the most common causes of Bluetooth connection issues.

To manually install the Bluetooth driver:

Go to your PC manufacturer'south website and download the latest commuter. And then exercise i of the following:

• If yous downloaded an executable (.exe) file, merely double-click the file to run it and install the drivers. That should be all you need to exercise.

• If you downloaded individual files, and at least one file has an .inf file proper noun extension and another has a .sys extension, do the following:

  1. In the search box on the taskbar, blazon Device Manager, and then select Device Manager from the list of results.

  2. In Device Manager, select Bluetooth > the Bluetooth adapter name. (If information technology's not listed there, cheque in Other devices.)

  3. Press and hold (or right-click) the network adapter, and then select Update commuter > Browse my computer for driver software.

  4. Select Browse, select the location where the driver files are stored, and then select OK.

  5. Select Next, and follow the steps to install the commuter. When the installation is finished, select Close.

  6. After you lot've updated the driver, select the Start  button, select Ability > Restart if you're prompted to restart, and check whether that fixes the connection issue.

If yous don't see the Bluetooth icon, but Bluetooth does announced in Device Director, try to uninstall the Bluetooth adapter and trigger an automatic reinstall. Hither's how:

1. In the search box on the taskbar, enterdevice manager, so select Device Managing director from the results.

2. In Device Manager, selectBluetooth. Press and hold (or right-click) the Bluetooth adapter proper noun (which may include the give-and-take "radio"), and selectUninstall device.

3. Select Start , then select Power > Shut downwardly .

4. After your device shuts down, wait a few seconds, and and then plow information technology dorsum on. Windows will try to reinstall the driver.

5. If Windows doesn't reinstall the driver automatically, open Device Manager and selectAction >Browse for hardware changes.

Note:You may need to contact your PC or other hardware manufacturer to obtain the latest drivers for your Bluetooth adapter.

If these methods don't fix your Bluetooth problem, use Windows Feedback Hub to file a bug. This helps Microsoft determine the root cause of this issue.

Include details about what you were doing or specific steps you were taking when the issues occurred. For instance, if y'all started having Bluetooth problems later on updating Windows or changing Windows versions, include this information.

Open Feedback Hub

Note:If your schoolhouse or workplace manages your device and you don't see the Bluetooth icon, information technology may exist disabled by your organization. Cheque with your system administrator.

Troubleshoot problems with Bluetooth accessories

If you tin can plow on Bluetooth but are having bug pairing or using a Bluetooth accessory, use the post-obit methods for troubleshooting mutual bug with Bluetooth accessories.

You should also check your device manufacturer'south website, especially if you have other Bluetooth devices that are working. The device manufacturer volition probably have more than detailed, product-specific data and troubleshooting steps.

To get started, select a heading to see more info.

• If you lot're prompted to enter a Pin to apply your device, but you don't know the PIN:

  • Cheque the device's documentation for a pin, or look for one on the device itself.

  • Try 0000 or 1234.

• If you're prompted to enter a Pin, but you don't see a place to enter one on your PC'south screen, type 0000 on your Bluetooth keyboard and press Enter.

• Endeavor to remove the device, then pair it again. Your device might exist paired, but not continued—Bluetooth keyboards, mice, and pens connect only when necessary.
  To remove a Bluetooth device, select Kickoff  button, and then select Settings > Devices  > Bluetooth & other devices . Select the Bluetooth device that's paired but not working, and so select Remove device > Yes. Afterward that, pair the device again. For more info on pairing devices, run across Connect a Bluetooth device.

If you're having problems connecting a Bluetooth audio device or hearing sound:

• Make sure the audio device is within range of your PC.

• Make sure the sound is playing through the Bluetooth device. Select Start , and then select Settings > System  > Sound . InChoose your output device, select the Bluetooth device.

• If your device displays as Paired but you can't hear sound, brand sure it's connected. Select Start , then select Settings > Devices  > Bluetooth & other devices . InBluetooth, select the device, and and then select Connect.

• Try unpairing, and so re-pairing, the device. To unpair a device, select Commencement , then select Settings > Devices  > Bluetooth & other devices . Select the Bluetooth device that's paired just non working, then select Remove device > Yes. After that, pair the device again. For more info on pairing devices, meet Connect a Bluetooth device.

If your device is continued, but the audio quality is poor:

• Make sure the sound is playing through the Bluetooth device. Select Outset , then select Settings > System  > Sound . InChoose your output device, select the Bluetooth audio device.

• Pause other things that might be using Bluetooth, such every bit file-sharing over Bluetooth. For more info, see Fix sound issues in Windows.

• Verify that stereo is selected for the Bluetooth device in order to ensure the all-time quality audio. To do this:

  1. On the right side of the taskbar, click Volume  and and then select the chevron icon to cull a playback device.

  2. Select the Bluetooth device, and brand sure the Stereo option is selected. (The lower-audio quality option is Easily-Free.)
     

  3. If stereo is not available as an option, remove the device in Settings  > Devices  > Bluetooth & other devices  and and then re-add together the device. Then, bank check the Volume  console again to make sure that stereo is selected.

If your Bluetooth volume controls no longer work after you install a Windows update, follow these steps.

Warning:Serious problems might occur if yous modify the registry incorrectly. For added protection, back upwards the registry before attempting to change it.

1. Make certain you've installed the latest updates from Windows Update. (A solution for this issue was included in the October 24, 2018—KB4462933 (Bone Build 17134.376) update for Windows 10 version 1803.)

   To check for updates, select Start , and so go toSettings  >Update & security  >Windows Update  >Check for updates.

2. Manually disable the Absolute Book characteristic by making a modify in the registry. To practice this, selectStart and typecmd. Right-clickCommand Prompt in the Search results and selectRun equally administrator.

3. In the Command Prompt window, type the following control:

   reg add HKLM\Organization\ControlSet001\Command\Bluetooth\Audio\AVRCP\CT /5 DisableAbsoluteVolume /t REG_DWORD /d ane /f

   You may need to restart Windows for the registry change to take effect.

   Notes:

   • To re-enable the Absolute Book feature, type the following command in the Control Prompt window:

   • reg add HKLM\SYSTEM\ControlSet001\Control\Bluetooth\Audio\AVRCP\CT /5 DisableAbsoluteVolume /t REG_DWORD /d 0 /f

File sharing

If y'all're having problems sharing files over Bluetooth:

• Try using nearby sharing. Learn more than almost nearby sharing

• Make certain Bluetooth is turned on for both the sending and receiving device. For more info, encounter Share files over Bluetooth.

Annotation:Nearby sharing is only bachelor on Windows x, version 1803 and subsequently.

Phones

The Pivot should appear on your phone screen or computer screen. Confirm that you're seeing the correct Pivot on both devices.

Movement controllers

For assist troubleshooting problems with Bluetooth-connected movement controllers, meet Controllers in Windows Mixed Reality.

Fitness trackers

For help troubleshooting problems with Bluetooth-continued fitness trackers, see your device manufacturer's instructions.

If y'all've tried the steps in this article or don't run into a solution to the trouble, utilise Windows Feedback Hub to file a issues. This helps Microsoft determine the root cause of this issue.

Include specific details about what yous were doing when the bug occurred. For case, if y'all started having Bluetooth bug after updating Windows or irresolute Windows versions, include this information.

Open Feedback Hub

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Source: https://support.microsoft.com/en-us/windows/fix-bluetooth-problems-in-windows-723e092f-03fa-858b-5c80-131ec3fba75c

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